1. Choose the right service
Accommodation packages combine transport and the listed Makkah stay. Private accommodation is priced by room and night. Transport-only services do not include a hotel. If you add Madinah, check the separate route and room charges shown before submission.
2. Submit the request
Enter the customer mobile number and every traveller’s name, nationality and valid identity-document details exactly as they appear on the document. Choose the Riyadh branch, departure date, route and duration carefully. Submission creates a preliminary request, not an approved booking.
3. Confirmation and ticket
Staff call the customer to review availability and details. After approval, the customer receives a WhatsApp message with a private PDF ticket link. Save the PDF on the phone and bring the same identity documents used in the request. Do not share the ticket link or group QR publicly.
4. Before leaving home
Check the ticket date, branch, check-in time, traveller names, route and payment breakdown. Pack identification, regular medicines, a charged phone and charger, suitable clothing and only manageable luggage. Arrive early enough for identity, payment and boarding checks.
5. Riyadh branch check-in
Go to the selected branch at the time printed on the ticket. Staff scan the group QR or enter the ticket code, mark only the travellers who are present, verify the required documents and collect the amount shown as due in Riyadh. Keep the ticket available until everyone is boarded.
6. Bus and journey
Follow the bus assignment given by staff and keep aisles clear. Protect personal belongings and follow the driver and trip supervisor’s safety instructions. Traffic, weather and authority instructions can affect timings; use the latest staff update when it differs from an estimate.
7. Makkah hotel
The active hotel name and Google Maps link appear on the hotel page and may be included in the ticket. Room allocation depends on the selected package and approved booking. Ask staff before changing rooms or leaving luggage. The operational hotel meeting point is also used for relevant Makkah departures.
8. Optional Madinah journey
If Madinah is included, review the Makkah departure point and time, the amount due before boarding and the approved room nights. Be present before the stated check-in time; a missed leg is handled under the accepted service terms.
9. Return journey
Check the return date, meeting point and time on the ticket or latest staff notice. Return attendance is recorded per traveller. A traveller who misses an approved return leg may owe the stated missed-departure charge and must arrange alternative travel unless staff confirms another option.
10. Changes, help and privacy
Contact the branch promptly if a name, document, date or route is wrong or if a traveller cannot attend. Only authorized staff can amend an active booking. Identity details are protected and are not printed in full on the ticket. For religious rulings about travel or pilgrimage, consult a qualified scholar; staff provide operational information only.